Her Smile knows that your privacy is important to you. We always make every attempt to maintain the security of our customer’s personal information. Our Privacy Practices are in strict accordance with Australian Privacy Legislation.

For your information and convenience, we have outlined further details about the ways in which we request, collect, store and handle information in the Privacy Policy below.

All users must read this policy before engaging with our service. Once you do so, you are assumed to have consented to the collection and use of your information in any or all of the following ways, or ways reasonably incidental to these uses.

Collection of Information

At Her Smile, we understand that people can be unsure about divulging their personal information online. We can assure you that we will only ever request information from you at the time that it becomes necessary for us to fulfil one of our business activities and functions. Furthermore, we will only use this information to carry out our service obligations to you as the customer.

If you choose to engage our services we will request information from you including (but not necessarily limited to):

Your full name

Your e-mail address

Your contact telephone number

Your postal address

Your payment information

Access to Information

Your information is only used in a manner consistent with, or directly incidental to, the ways outlined in this policy and in our capacity as an online business retailer.

Your personal contact details will be used to ensure that we can contact you regarding the status of your work, or if any issues or delays should arise.

We will use your contact e-mail address to remain in touch with you throughout the design process and update you about products, services or promotions in the future. If at any time you wish to stop receiving such marketing communications from Her Smile please notify us and we will unsubscribe your e-mail address from our newsletter list. You are always welcome to re-join us!

We always endeavour to store your personal information in a secure and confidential manner—whether it is in electronic or physical format. The only persons who will ever have access to your details are authorised employees or agents of. Access will only be granted when we require your details to contact you regarding an order, fulfil an order or communicate with you about promotions or for other marketing purposes.

Information is treated as highly confidential by any party who deals with it. When information is no longer required it is deleted or otherwise destroyed in all its formats.

Her Smile will never share your information with any third party for any reason whatsoever.

Use and Storage of Information

You are permitted, by law, to view or modify any of the personal details you have shared with Her Smile.

If you wish to make any changes to your information, at any time, please contact us directly and we will comply with your request within a reasonable time.

Cookies

We may also collect non-identifiable pieces of information about your visit to the Her Smile website. The use of ‘Cookies’ enables us to retain information including, but not limited to: navigational information, referring websites and location information.

This information is used purely for statistical purposes, and it is always anonymous. No attempt to match this information with your identifiable information is ever made.

You may choose to refuse the operation of ‘Cookies’ by updating the settings on your computer, mobile phone or other hand-held devices.

Social Media Information

Any information shared with us via social media will be handled, at all times, in a manner consistent with this policy.

We cannot, however, guarantee the privacy or security of your information when it comes to its use by third parties who also have access to these platforms. We will not be responsible for any loss or damage that arises from sharing your information with Her Smile over social media.

Data over the Internet

The Internet is a global network. Any data that you transmit is transmitted globally. By engaging with the Her Smile website you are authorising the global transmission of your data.

We will not be responsible for any consequences that flow from this automatic transmission.

Changes to Privacy Policy

Her Smile may occasionally make amendments to our privacy practices, and as such, we may need to edit our Privacy Policy to reflect these changes. We reserve the right to modify this policy, at any time, without notice or consequence.

Any changes made will be published here and will take immediate effect from their time of publication. It is your responsibility to keep yourself up to date with our policies. Your ongoing use of our service indicates your consent to any changes made, and therefore the use of your information in any additional ways outlined.

This Privacy Policy is current as of January 2023. If you have any further questions about our Privacy Practices, or if you believe we have breached our privacy obligations to you, please contact us.