Her Smile Clinic Etiquette & Booking Policy

Thank you for choosing Her Smile for your wellness journey. As a boutique business, we deeply value your integrity and cooperation, which allows us to provide the highest level of service to all our clients.

Appointments, Confirmation, and Deposits

  • 24-Hour Notice: We require a minimum of 24 hours notice if you need to cancel or reschedule your appointment.

  • Appointment Confirmation: We will confirm your scheduled appointment via SMS and phone call.

  • Unconfirmed Appointments: Appointments that have not been confirmed may unfortunately be canceled to accommodate clients on our waiting list.

  • Deposit Requirement: A $50 deposit is required to secure all treatments.

    • This deposit remains on your file and is credited towards your service on the day.

    • Crucially: This deposit will be redeemed (forfeited) only in the event of a no-show or a cancellation/reschedule with less than 24 hours notice. Failure to pay the deposit means we are unable to secure your appointment time.

Late Arrivals

We run on a strict schedule to honour every client's time slot.

  • Arriving Late: If you arrive late, your treatment time will be cut short to ensure we don't delay the next client. The full payment for the original service booked will still be required.

  • Missed Appointment: If you arrive so late that the treatment cannot be performed, the full payment for the service will be required, and a new appointment will need to be scheduled.

Gift Voucher Policy

  • Booking with a Voucher: If you plan on using a gift voucher, please provide the voucher number at the time of booking.

  • Cancellation: If you cancel or reschedule on the day of redeeming a gift voucher, the voucher will unfortunately become void.

Our Commitment to You

We are a small, boutique business that relies heavily on integrity and timely scheduling. By adhering to our cancellation policy, you help us keep our business running smoothly and allow us enough time to fill the appointment slot.

Thank you for your understanding and support. We look forward to welcoming you to Her Smile!